Enjoy complimentary UPS 2nd Day Insured Shipping on all orders over $500.

At Abtin & Company Inc., we take pride in the quality and craftsmanship of our pieces. To ensure clarity and fairness, please review the following policy carefully before making a purchase.

1. Eligibility

Full priced items are eligible for return within 7 days of delivery.

2. Return Timeframe

* Return requests must be submitted within 5 days of delivery.
* Approved returns must be received within 7 days of delivery.
* Requests made outside of these timeframes will not be accepted.

3. Condition Requirements

To qualify for a return or exchange, items must be:

* Unused, unworn, and in original condition
* Returned with all original tags, packaging, certificates, pouches, and gift boxes
* Free from wear, damage, resizing, or any form of alteration

Items that do not meet these conditions are not eligible.

4. Change of Mind

* Change-of-mind returns are accepted only for full-priced items that meet all return conditions.

5. Defective or Incorrect Items

* If an item arrives with a verified defect or error, you must notify Abtin & Company Inc. at the time of your return request (within 5 days of delivery).
* Once confirmed, we will offer a replacement or a full refund, including the purchase price and original shipping cost.

6. Return Authorization (RMA)

* All returns require an approved Return Authorization Number (RMA) issued by Abtin & Company Inc.
* Items returned without an RMA will not be accepted.
* If you fail to notify us within 5 days of delivery, the item will be deemed accepted as delivered, and you waive any right to reject the goods or claim damages.

7. Shipping Responsibility

* Shipping and handling fees are non-refundable.
* Customers are fully responsible for all return shipping costs.
* All returns must be sent using insured and trackable shipping via USPS, UPS, or FedEx.
* Abtin & Company Inc. is not responsible for lost, stolen, or damaged return shipments.

8. Refund Processing

* Approved refunds will be issued to the original form of payment.
* Refunds are processed within 7 business days after the returned item has been received and inspected

9. Exchanges

* Exchanges are available for full-priced items, subject to availability.
* Exchange requests must be made within 5 days of delivery.
* Replacement items will ship within 5–7 business days after approval.

10. How to Initiate a Return or Exchange

* Please email info@abtinandcompanyinc.com with your order number and request.
* Our team at Abtin & Company Inc. will review eligibility and provide next steps.

We stand behind our craftsmanship.
You receive 2 years of full warranty against production and manufacturing defects — something most jewelry brands won’t offer.

Because you’re buying directly from the designer — not a reseller.

Every piece is created, inspected, and finished under the eye of the artist behind the brand. No middlemen. No retail markups. Just fair, luxury pricing for true fine jewelry.

Because quality control is our top priority.

Your jewelry is handcrafted in Los Angeles, inside our own production studio — not outsourced overseas. Every stone, every prong, every polish is personally checked before it reaches you.

Because you know exactly who you’re buying from.

Unlike many online jewelry brands where you never see a founder, designer, or even a studio location…
At Abtin & Co., everything is transparent:
• Real name
• Real designer
• Real American company
• Real Los Angeles showroom
• Real address, phone numbers, and contact options
No mystery. No hidden factories. No anonymous “brand.”

Because you’re buying fair-priced luxury.

You’re purchasing directly from an American designer and manufacturer — so you skip the traditional 3–5x retail markup. You get a fine, high-quality, handcrafted piece at an honest and fair price.

Because your piece comes with a 2-year warranty.

We stand behind our craftsmanship.
You receive 2 years of full warranty against production and manufacturing defects — something most jewelry brands won’t offer.

Because support is always one call or text away.

Questions about sizing? Custom modifications? Stone upgrades?
You can reach the designer or team instantly — no automated bots, no overseas support queues. Just real help from real people who care.

Because shipping & returns are easy and convenient.

Orders ship quickly from Los Angeles with free shipping, and returns/exchanges are smooth and simple.

⸻

🖤 Why NOT buy from us?

We believe once you experience transparency, direct-from-designer pricing, real craftsmanship, and real customer support…
There is no reason not to.